Our standard production time is approximately 8–10 working days from confirmation of payment. During busy periods, please allow an additional 2–5 working days. Courier delivery time is additional.
Our standard production time is approximately 8–10 working days from confirmation of payment. During busy periods, please allow an additional 2–5 working days. Courier delivery time is additional.
Yes. If you need your garment by a specific date, please contact us by email before placing your order so that we can confirm whether we can accommodate your required date. Once confirmed, please include the event date in your order notes. Customers are responsible for allowing sufficient time for production, courier delivery and any alterations that may be required.
For all enquiries, please contact us via email. This allows us to keep your order details and correspondence together and ensures that your enquiry can be properly followed up.
Please include your order number when contacting us about an existing order.
Please note that Instagram, Facebook Messenger and WhatsApp are not monitored as official customer service channels, and important order-related communication should not be sent via these platforms.
Yes. Many Lovu garments can be customised with changes to length, sleeves or certain measurements, depending on the design.
Please contact us before ordering if you require a specific customisation so that we can confirm whether it is possible.
Because our garments are individually made, minor fit adjustments may occasionally be required. We offer complimentary alterations on custom-made garments where reasonably possible.
Please contact us by email before having the garment altered elsewhere so that we have an opportunity to assess and assist.
Customers are responsible for ensuring that measurements supplied to us are correct.
We will always try to assist with an alteration where possible, but a garment made according to incorrectly supplied measurements is not considered defective and does not qualify for a refund.
We do our best to represent our colours accurately. However, colours can appear slightly different due to screen settings, photography, lighting and different fabric dye batches.
Minor variations in colour, texture or finish are normal and are not considered manufacturing defects.
Not always. White, cream, ivory and other very light colours can naturally be more sheer than darker fabrics.
Transparency can vary depending on lighting, fabric, skin tone and undergarments. This is a natural characteristic of light-coloured fabrics and is not considered a manufacturing defect. Nude undergarments or a slip are recommended where appropriate.
For the closest possible colour match, please place all bridesmaid or group orders together so that we can manufacture them from the same fabric batch wherever possible.
We cannot guarantee an exact colour match between garments ordered separately or during different production runs.
Please contact us as soon as possible.
Orders cancelled before the fabric has been cut are subject to a 20% cancellation fee. Once fabric has been cut or production has started, the order can no longer be cancelled.
Changes to colour, size or design can only be accommodated where production has not yet commenced.
No. All returns must be authorised by Lovu in writing before being sent.
Please contact us by email for return instructions. Unauthorised parcels may not be accepted or processed.
Items must be unworn, unwashed, undamaged and free from perfume, makeup and stains.
An event having passed does not automatically make an order eligible for a refund.
Customers are responsible for contacting us before ordering to confirm whether a required date can be accommodated and for allowing sufficient time for production, courier delivery and any alterations that may be required.
If there is a separate concern with the garment itself, please contact us so that we can assess it.
Lovu is based in Cape Town. As our garments are made to order, we do not operate as a traditional retail store and do not keep a full range of finished garments in stock for fittings.
Studio visits can be arranged by appointment where possible. Please contact us via email beforehand to arrange a suitable time and to let us know which style you are interested in, so we can advise what may be available to view or try on.
Lovu offers free nationwide delivery when purchasing two or more items. The free shipping option should automatically become available at checkout once two qualifying items have been added to your cart.
If free shipping does not appear, please contact us before completing payment so that we can assist.
Our standard garment prices are based on the original design and production pattern. Changes such as adding sleeves, removing slits, changing necklines or altering design details require additional work outside our normal production process.
Our team may need to adjust or create patterns, change the garment construction and allocate specialised production time to complete your customisation.
The additional fee covers the extra time and skilled work required to make these changes specifically for you.