LOVU Refund, Return, Alteration Policy

 LOVU Refund, Return, Alteration Policy

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an alteration, refund or exchange.

To be eligible for an alteration, refund or exchange, your item must be unused and in the same condition that you received it.

Lovu is the first of kind online store where we make up garments according to our clients needs and fabric taste.  When you choose a garment we produce it according to your fabric option, size and specifications.  We are unable to re-sell that item to another client as it was custom made especially for you.  If you are not entirely satisfied with the fit we are happy to alter the garment free of charge. If you did not select the customisation options offered on our website you will be charged for the alterations.  For example if you receive your dress and it is too long we can’t alter the dress free of charge as you did not select the height customisation. 

We do not offer refunds for custom made garments. We only replace items if they are defective or damaged or offer free alterations to your garment if it does not fit properly.

There are certain situations where we will not accept an alteration, refund or exchange.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.

Fabric Types and Colour Options

Late Orders

Sale items (if applicable)

Only regular priced items may be refunded or exchanged where approved, unfortunately sale items cannot be refunded.


You will be responsible for paying for your own shipping costs for returning your item for an alteration. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R750, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.